Privacy Policy
Last updated: November 11, 2026
This policy explains what information reelay ("we", "us") collects, why, and what you can do about it. reelay is operated by GoNext, Tripoli, Lebanon. Contact: support@gonext.tech.
What we collect
- Your account: name, email address and a hashed password.
- Connected accounts: when you connect a Facebook Page, Instagram account, TikTok account or YouTube channel, we receive and store its ID, name, handle, profile picture and follower count, plus an access token the platform issues so reelay can act for you. Tokens are encrypted at rest.
- Your content: videos, cover images, captions, tags and schedules you create in reelay, and the platform's ID and link for each post we publish or import for you.
- Post statistics: views, likes, comments, shares and saves that the platforms report for your posts.
- Technical data: a session cookie that keeps you signed in, and basic server logs (time, request path, errors). We do not use advertising or tracking cookies.
How we use it
Only to provide the service you asked for: to publish and schedule your posts on the accounts you connected, import your existing posts if you choose to, and show you their statistics. We do not sell your data, use it for advertising, or share it with anyone except as described here.
Platform data
Data we receive from Meta (Facebook, Instagram), TikTok and Google (YouTube) is used only to provide reelay's features to you and is handled according to each platform's terms and developer policies. reelay's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. reelay uses YouTube API Services; see the YouTube Terms of Service and the Google Privacy Policy.
Who we share it with
- The platforms you connect, when you post, schedule or read statistics.
- Our hosting provider, which stores the data on our behalf.
- Authorities, if the law requires it.
How long we keep it
As long as your account is active. When you disconnect an account, we delete its access token at once. When you delete a post in reelay, it is removed from reelay (not from the platform). When you delete your reelay account, we delete your data within 30 days, except where the law requires us to keep it.
Your rights and choices
You can see and change your data in reelay, disconnect any account at any time, and ask us to export or delete your data by emailing support@gonext.tech. You can also remove reelay's access from each platform's settings (Facebook: Settings > Business integrations; TikTok: Settings > Security > Manage app permissions; Google: myaccount.google.com > Security > Third-party access). Depending on where you live, you may have further rights, such as the right to complain to your data protection authority.
Data deletion request
To delete your data, email support@gonext.tech with the subject "Delete my data" from the address of your reelay account. We confirm and complete the deletion within 30 days.
Security
Access tokens are encrypted, passwords are hashed, and the service uses secure connections to every platform. No system is perfectly secure, but we take reasonable steps to protect your data.
Children
reelay is not intended for anyone under 16.
Changes
If we change this policy, we update the date above and, for significant changes, tell you in the app or by email.